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FAQ (Frequently Asked Question)

Can I buy extra IPs?
Can I buy extra storage or bandwidth?
Can I use SSH to access my site?
Do you allow remote MySQL access?
Do you offer any one-click installers?
Do you offer webmail access?
Do you provide Ioncube support ?
Do you support Innodb?
Can anyone access my data?
Do you allow warez hosting?
Do you allow proxy hosing or torrent sites?
Do you offer ASP.NET 2.0, 3.5 and 4.0?
Which MSSQL version you support?
Can I access my domain with and without the www?
Do I have to make my contact details public?
Do I have to register a domain name with EWebGuru?
How do I setup custom nameservers?
How do I setup custom nameservers?
How do I transfer a domain from EWebGuru?
How do I transfer a domain name to EWebGuru?
How do I transfer a Yahoo! domain to EWebGuru?
My domain name is registered with you, how will I know when to renew?
What domain name extensions can I register with EWebGuru?
What is a whois lookup?
What is an EPP Authorization Code?
What is domain name propagation?
Will my domain name be registered under my name?
Are you selling from a reseller account?
Do you allow adult content to be hosted on your server?
Do you have any testimonials i could view?
How fast will my account be created ?
How long has ewebguru been in Bushnish?
How many data center are your servers in?
How many websites do you put on a server?
How secure is my credit card information?
I have a question that's not here, help!
Is technical support free?
Is there a limit on how many emails can be sent per hour?
What are your guarantees backed by?
What do you consider excessive amount of resources?
What is your spam and bulk email policy?
What is your typical support response time?
What type of payments do you accept?
Where is your compeny located?
Where is your staff located?
Will my information be shared or resold with any other company?
Will your company be around for a long time?
Which control panel you provide?
Are you providing site builder?
Is RVsitebuilder is free with hosting account?
Do you provide fantastico?
Can I take backup of from cPanel?
Can I upload files through FTP?
Do you support cron jobs?
How can we set cron in windows server?
How can I access my mail ?
How can I access my cPanel ?
Can my user reset password of mail id.?
Do you support apache ?
Do you support .htaccess?
Do you support VBBulliten?
Do you support Ruby on rails?
Which version of IIS you Support?
Which version of Crystal Report you Support?
Can I access my Database remotely?
How can I access my Database Remotely?
Can I take my database backup/restore from cPanel ?
What Operating System you use in linux?
What is server configuration?
Do you support ssl?
What is the requirement for SSL?
Do you provide Dedicated IP?
Can I use Outlook express or any other pop client to download mail at my local computer?
How can I configure my Outlook express?

Can I buy extra IPs?
Due to the limitations of cPanel, you cannot add IP addresses to your plan. If you require additional IP addresses, you will need to purchase another Shared  Hosting  plan

Can I buy extra storage or bandwidth?
At this time, we have no plans to offer additional storage. However, if you go over your allocated bandwidth you will have to upgrade your hosting plan.

Can I use SSH to access my site?
Yes. SSH, as well as SFTP and SCP, are available on all of our hosting plans.

Do you allow remote MySQL access?
Yes, you can connect to your MySQL database(s) from your local computer or another website.

Do you offer any one-click installers?
Yes our hosting plans come with automated or one-click installers, such as FantasticoDelux

Do you offer webmail access?
Yes all of our hosting plans come with webmail. All of our clients are urged to use a third-party email service, such as Google Apps. You are free, however, you can use webmail.

Do you provide Ioncube support ?
Yes We provide.

Do you support Innodb ?
Yes

Can anyone access my data?
No one can access your data without your permissions. Only a user which will have ftp username and password of your account can access your data.

Do you allow warez hosting?
No we strictly not allowed warez hosting.

Do you allow proxy hosing or torrent sites?
No we don’t allow. proxy and torrent sites

Do you offer ASP.NET 2.0, 3.5 and 4.0?
Yes. All of our Windows hosting packages come with ASP.Net 2.0., 3.5 and 4.0

Which MSSQL version you support?
We support MSSQL 2005 and MSSQL 2008 express edition.

Can I access my domain with and without the www?
Yes, you will be able to access your domain with and without the www prefix.

Do I have to make my contact details public?
Yes and no. Anything you put as your registration information for your domain name is easily accessible by the public. This is important in case anyone wants to contact you.

Do I have to register a domain name with EWebGuru?
We recommend but not necessary. You can register a domain name with any registrar that you choose. If you want hosting for your domain with us, be sure to edit the DNS information for that domain, making sure it points to our nameservers.

How do I setup custom nameservers?
Nameservers must be registered with the holding registrar of the domain in question. For example, if your domain is registered through the eWebGuru registrar, then your nameservers must be registered with eWebGuru for them to be globally available for name resolution.

How do I transfer a domain from EWebGuru?
As long as the domain is not expired, you can transfer a domain name to another registrar. You will need to ask your new registrar how to transfer a domain name.

How do I transfer a domain name to EWebGuru?
You need domain transfer secret code (EPP CODE) for domain transfer. You will have to place order from client area for domain transfer. After payment we will initiate domain transfer and you will get a mail of domain transfer approval into your admin account of domain. Once you will approve transfer you will have to ask status of your domain transfer.

How do I transfer a Yahoo! domain to EWebGuru?
When you register a domain with Yahoo! your domain is locked automatically. To unlock your Yahoo! domain you'll need to go to your "Domain Control Panel" and click on the "Edit Domain Locking" link. Once you access this page, you'll see your domain lock status. Click on the "Unlock Domain" button to change the lock status.

My domain name is registered with you, how will I know when to renew?
You will receive an invoice via email when your domain is about to expire, which will give you plenty of time to renew it.

What domain name extensions can I register with EWebGuru?
Please see our list of available TLDs to see what domain extensions we offer and their yearly price.

What is a whois lookup?
Whois is a protocol that is widely used for querying a database in order to determine the owner of a domain name or IP address on the Internet.

What is an EPP Authorization Code?
The EPP Authorization Code (EPP Auth Code or EPP Authorization Key) is a 6- to 16-character code assigned by the registrar at the time the .com, .net, .biz, .org, .info or .name domain name was created. The authorization transfer key is basically a password for the domain. Auth codes are an extra security measure, ensuring that only the owner of the domain can make transfers.

What is domain name propagation?
Propagation is the period of time, or delay, involved in sending your domain name's address information to all the various name servers in the world. Nameservers intentionally keep track of addresses for domain names in their memory for a specific period of time. This speeds up the process of looking up an address for a domain name.

Will my domain name be registered under my name?
Absolutely! You will be paying for the domain, so you will have complete ownership.

Are you selling from a reseller account?
Absolutely not.

Do you allow adult content to be hosted on your servers?
No we don’t support adult content.

Do you have any testimonials I could view?
You can find a compiled list of client reviews on our site  at http://www.eWebGuru.com/feedback.php

How fast will my account be created?
This can take up to 24 hours to setup, but is usually available with the first couple hours after the order is received.

How long has eWebGuru been in business?
Since January 2005. eWebGuru Management and ownership has roots going

How many data centers are your servers in?
We employ the Liquid Web data center for all servers.

How many websites do you put on a server?
It depends upon the type of websites. At most 500 sites can run in a server.

How secure is my credit card information?
We take every precaution in protecting your personal information. All credit card information is stored in an encrypted format on a private eWebGuru web server. We do not store credit card information.

I have a question that’s not here, help!
Not a problem. If you have a question that you can't find an answer to, contact us and we would be happy to help.

Is technical support free?
Absolutely, 100% free.

Is there a limit on how many emails can be sent per hour?
Limited to 1000 outgoing emails per hour for a single account.

What are your guarantees backed by?
We have a 15 day money back guarantee on our Shared hosting products.

What currency are your fees in?
INR & USD.

What do you consider excessive amounts of resources?
Your site repeatedly crashing the server you are on.

What is your spam and bulk email policy?
We do not support bulk emails and in case of spamming from any account we try to find cause of spamming, if it is caused by any script we stop it and inform to client about it.

What is your typical support response time?
The average response time for a technical support ticket is 30 minutes, and the average resolution time is 60 minutes.

What type of payments do you accept?
We accept all major debit and credit cards (Visa, MasterCard, American Express, Discover), PayPal,

Where is your company located?
India

Where is your staff located?
India

Will my information be shared or resold with any other company?
Never.

Will your company be around for a long time?
eWebGuru will be around for a very long time.

Which control panel you provide?
We provide cPanel in linux hositng and Plesk Panel in Windows panel.

Are you providing site builder?
Yes we are proving RVsitebuilder.

Is RVsitebuilder is free with hosting account?
Yes it is free.

Do you provide fantastico?
Yes we provide fantastico

Can I take backup of from cPanel?
Yes

Can I upload files through FTP?
Yes you can upload files via ftp. To know how to upload files read our knowledgebase link. <knowledgebase link>

Do you support cron jobs?
Yes we support cron job.

How can we set cron in windows server?
We provide scheduler in windows server.

How can I access my mail ?
You can access mails by webmail link will be  (http://webmail.<domainname.tld>Please replace domainname.tld with your actual domain. E.g. for eWebGuru.com link will behttp://webmail.eWebGuru.com

How can I access my cPanel ?
You can access your cPanel by link http://<domainname.tld>/cpanel. Please replace domainname.tld with your actual domain. E.g. for eWebGuru.com link will be http://eWebGuru.com/cpanel

can my user reset password of mail id.?
Yes 
Do you support apache ?
Yes 
Do you support .htaccess?
Yes

Do you support mod rewrite?
Yes

Do you support VBBulliten?
Yes. For that you must have valid license.

Do you support Ruby on rails?
No

Which version of IIS you Support?
IIS 6 and IIS 7

Which version of Crystal Report you Support?
Crystal Report for Visual studio 2005, 2008 and 2010

Can I access my Database remotely?
Yes!

How can I access my Database Remotely?
Via php myadmin and in MSSQL via SQL management studio.

Can I take my database backup/restore from cPanel ?
Yes

What Operating System you use in linux?
We are providing CentOS 5.3 with cPanel

What is server configuration?
Xeon Quad core with 16GB of RAM

Do you support ssl?
Yes

What is the requirement for SSL?
You need dedicated IP and ssl certificate

Do you provide Dedicated IP?
Yes

Can I use Outlook express or any other pop client to download mail at my local computer?
Yes

How can I configure my Outlook express?
Please check our knowledgebase link at <link>

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